If you encounter any issues with your Paper Shoot Camera, don't worry!
We have a few troubleshooting steps you can try first.
Start by removing the batteries but leaving the SD card in the camera board. Connect the camera to a power bank using the provided cable, but not to a PC or laptop. Make sure the filter switch is on the FIRST mode, and then press the shutter. If you hear a capture sound, then the camera board is likely functioning normally.
Next, check the following:
- Are you using fully charged rechargeable batteries? We highly recommend LADDA rechargeable batteries from IKEA.
- Are you using a standard size SD card or microSD with a standard size adapter?
- Is the SD card in the front slot, non-wifi, and not larger than 32GB?
- Have you reformatted the SD card?
If you've checked all of these and the issue still persists, please make an appointment with us to come to our office for a review. Our office is located at WCEGA Tower, #12-79, and we're open from 10:30 AM to 5:00 PM.