FAQ

If you encounter any issues with your Paper Shoot Camera, don't worry!

We have a few troubleshooting steps you can try first.

Start by removing the batteries but leaving the SD card in the camera board. Connect the camera to a power bank using the provided cable, but not to a PC or laptop. Make sure the filter switch is on the FIRST mode, and then press the shutter. If you hear a capture sound, then the camera board is functioning normally.

Next, check the following:

• Are you using fully charged rechargeable batteries? Batteries are fully charged when the green light indicator turns off after connecting the board to a power source. (We highly recommend LADDA rechargeable batteries from IKEA).
• Are you using a standard size SD card or microSD with a standard size adapter?
• Is the SD card in the larger front metal slot, non-wifi, and not larger than 32GB?
• Have you reformatted the SD card? (You may refer to our instagram for tutorials).

If you've checked all of these and the issue still persists, please make an appointment with us to come to our office for a review. Our office is open from 10:30AM - 5:00PM (excluding Public Holidays), Mondays to Fridays at 39 Jalan Pemimpin 04-03(A) Tailee Industrial Building, Singapore 577182.

Light flashing on the left only: SD Card Error

Please ensure that you are using a 32 GB standard size SD card/micro SD with adaptor and that the card is inserted in the front larger slot. 

Light flashing on the right only: Battery Error

Do ensure that you are using rechargable batteries, that they have been charged fully until the green light indicator on the camera board turns off or via an external battery charger.

Both lights not flashing/no capture sound:

This is likely due to low battery, do give a full charge before usage.

Using rechargeable batteries is strongly recommended, as they have better quality and can maintain their charge for a longer time. Batteries that are just purchased from the store may already be in the "low battery" stage due to shelf time, exposure to sunlight, temperature fluctuations, and other factors.

For optimal performance, we highly recommend using LADDA rechargeable batteries from IKEA. If you are already using rechargeable batteries, it is important to fully charge them for at least 3-4 hours before use.

To snap a shot using your Paper Shoot Camera, simply press the button located at the front of the camera. You will experience a brief pause before the light at the back of the camera flashes once, and the camera capture sound is played.

If you wish to capture a photo using different filter settings, simply use the toggle switch located at the back of the camera. This feature enables you to switch between filter modes, including colour, black and white, sepia, and blue.

To record a 10-second video on your Paper Shoot Camera, you'll need to connect the camera to a power supply such as a power bank using the USB cable provided. Once connected, toggle the filter view to the 4th setting to switch the mode from photo to video. You can then press the button on the front of the camera to start recording your video, which will last for 10 seconds.

If you'd like to use the time-lapse feature on your camera, you'll follow a similar process. Connect the camera to a power source with the USB cable and toggle the filter view to the 3rd setting to switch to time-lapse mode. Then, simply press the button on the front of the camera to begin recording your time-lapse video.

Our return policy allows you to request a return within 7 days of receiving your item. To qualify for a return, your item must be in its original packaging, unused, and in the same condition as when you received it. You will also need to provide a receipt or proof of purchase. To initiate a return, please contact us at helpme@papershootsg.com. Returns can only be made in-person at our office, open from 10:30AM - 5:00PM (excluding Public Holidays), Mondays to Fridays at 39 Jalan Pemimpin 04-03(A) Tailee Industrial Building, Singapore 577182.

Please note that we carefully inspect each item prior to shipment, and in the rare case of defects, please send clear photos to helpme@papershootsg.com for our review. We reserve the right to reject any returns due to tampering, wear and tear, negligence, or misuse. If you have any questions regarding returns, please do not hesitate to contact us at helpme@papershootsg.com.

Please examine your order upon delivery and inform us promptly if you receive a faulty, damaged, or incorrect item, so that we can investigate the matter and rectify it. To get in touch, please email us at helpme@papershootsg.com.

All exchanges must be made in person at our office, open from 10:30AM - 5:00PM (excluding Public Holidays), Mondays to Fridays at 39 Jalan Pemimpin 04-03(A) Tailee Industrial Building, Singapore 577182; we do not accept mailed returns. Please bring the defective or damaged item with you for our evaluation.

Please be aware that we reserve the right to refuse an exchange if the item has been tampered with, shows signs of wear and tear, or has been misused or due to negligence.

Please examine your order upon delivery and inform us promptly if you receive a faulty, damaged, or incorrect item, so that we can investigate the matter and rectify it. To get in touch, please email us at helpme@papershootsg.com.

All exchanges must be made in person at our office, open from 10:30AM - 5:00PM (excluding Public Holidays), Mondays to Fridays at 39 Jalan Pemimpin 04-03(A) Tailee Industrial Building, Singapore 577182; we do not accept mailed returns. Please bring the defective or damaged item with you for our evaluation. Please be aware that we reserve the right to refuse an exchange if the item has been tampered with, shows signs of wear and tear, or has been misused or neglected.

Each refund request is reviewed on a case-by-case basis. If your request is approved, we will initiate a refund to your original payment method. Please be aware that it may take some time for your bank or credit card company to process and post the refund to your account.

We are pleased to inform you that we currently provide shipping services to our valued customers in Singapore and Malaysia.

It is important to note that certain restrictions or limitations may apply to our shipping services. These may include, but are not limited to, peak holiday seasons, exclusive product lines, and unforeseen delays that are beyond the control of Paper Shoot Cameras. We appreciate your understanding in such circumstances.

We are pleased to offer pre-order options for certain products in our inventory. These products will have the tag "[Pre-order]" in their respective product names. We understand that some of our customers may be eager to get their hands on the latest and most exclusive products in our inventory, and we want to ensure that you have the opportunity to secure them before they sell out.

We want to assure our valued customers that we have ordered extra stocks when we placed the order, and if there are any indications of a limited number of stocks, it simply means that we have taken careful measures to ensure that we provide our customers with the best possible options. We understand that the anticipation for these products may be high, and we appreciate your patience as we ensure that each product meets our high standards.

To help you stay updated, we include the latest estimated arrival date and status of our pre-orders in the product description. We understand that pre-orders can take some time to arrive, but we believe that they are worth the wait. Our team works diligently to ensure that each product is shipped to you as soon as it is available, so you can enjoy them as soon as possible.

Please note that it should take 4-6 weeks after the pre-order is closed for the product to arrive. If you have any questions or concerns regarding your pre-order, please do not hesitate to contact us at helpme@papershootsg.com. We are always happy to assist you with any questions you may have.

Certainly, we offer wholesale opportunities for retailers and we would be happy to discuss this with you further. If you are interested in learning more about our wholesale options, we kindly ask that you reach out to us at sales@papershootsg.com with the subject "Wholesale Request". Once we receive your email, we will provide you with our Wholesale pricing list and can answer any questions you may have.

For corporate orders, please also email us at sales@papershootsg.com and provide us with more details about your specific request. Our team will be happy to assist you with any special requirements or questions you may have about placing a corporate order with us.

If you are interested in collaborating with us, we would be thrilled to hear from you. Please send an email to marketing@papershootsg.com with your proposal and any relevant information about your brand or project. Our team will review your request and get back to you as soon as possible. Thank you for considering a collaboration with Paper Shoot Singapore and Malaysia.

If you're looking to place a large order of customized cameras, we invite you to get in touch with us at sales@papershootsg.com. Unfortunately, we do not currently offer custom prints for individual orders.

But fear not, as we do offer a blank camera design for DIY customization. You can personalize your Paper Shoot camera by painting, drawing, or coloring the case to your liking.

Alternatively, you may opt for our workshop package, available on our website, which provides you with the opportunity to paint your own camera under the guidance of an art teacher at Avant Garde Art Space.